FAQ'S

                                      FAQ'S

My item is faulty, what should I do? 

We are sorry to hear your item is faulty, please contact us here. 

My order number is not recognised on the returns portal?

Your order number will be on your order confirmation email and the packing slip inside your parcel. It will be a 6 digit number beginning with 2. You need to use the email address used to place your order to access the portal. If you can't find this information please contact us and we can assist you with this.

What should I do if I don't have access to a printer?

Process your return request through the returns portal, and then contact us with your returns number/reference and we can assist you with this.

How do I track my return?

You'll receive notifications when your order is picked up and returned back to our warehouse. Tracking is also available online and instructions to do so will be found on your label.

Can I get an exchange?

We do not offer exchanges for items purchased online. Unwanted items need to be returned and a refund will be issued. You can then place a new order for the correct item you require.

How long will it take to get my refund?

You should allow up to 10 working days, following receipt of your return, for us to inspect your goods and process your refund.

Can I return items at my own cost via the Post Office or another courier?

You can use your own method of return, please contact us to obtain the correct returns address. We're unable to accept responsibility for returns that go missing in transit. Therefore, it's recommended you obtain a tracked delivery service and proof of postage.