Browen Mathews aims to achieve the highest possible standards in all areas of the business. If, unfortunately, you do receive goods which are not in perfect condition or you simply wish to return an item, you may do so within 30 days of receipt as long as your item is unused, unwashed and in its original packaging.^

^Exclusions apply. Check individual product pages for details.

We are not able to offer exchanges for items but are happy to issue a refund, which will go onto the original payment method that was used to make the purchase. Please allow up to 10 working days to receive your refund once the items have been received back into our warehouse.

Ways to return your items

DPD UK Mainland Only - £2.50 (Printer Required)

1. Request Your Return

Simply click here to visit our returns portal to register your return and obtain your DPD returns label. To arrange your return you will need your order number and the email address you placed your order with. Your order number can be found on your order confirmation email. It is also shown on your delivery note as Cust Order No – you will only need the 6 digit number that follows the letters WEB or #. Simply use the portal to select the items you wish to return, your reason for return, and select DPD as your returns method. Then print off your returns label and item slip.

2. Prepare Your Package

Package items carefully to avoid damage in transit. Enclose your item slip inside the parcel and attach your label to your package.

3. Return Your Package

Return your item to your chosen DPD return location and your items will usually arrive back to us within 2-3 working days. 

There are over 2,500 locations across the UK. Find your local return point using the DPD Pickup Shop Finder.

4. Refund Processed

We'll inspect and refund your items within 10 working days.